Redefining media opportunities

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Posts Tagged With: Delta

Laptops on the flight deck: Can airline turn crisis into good PR?

October 27th, 2009 at 22:47 » Comments Off

Let's take the social media temperature of the airline industry. United breaks guitars. Bad situation, though I loved spokeswoman Robin Urbanski's quip:  "This strikes a chord with us."  She was classy ...more »